FAQs

Workshop Cancellations & Reschedules

Cancellations
If you cancel 48 hours or more prior to the workshop, you will receive a full refund.
Less than 48 hours prior to the workshop or in case of no-show, there will be no refunds.

Reschedules
You may reschedule a booking 48 hours or more prior to the workshop.
You can only reschedule once, free of charge. Any further reschedules will incur a fee of 50% of the booking.

 

 

Shipping

We ship only to Australian addresses.
Please allow 1-2 business days for order processing before your items are shipped.

Local delivery: Free
For locations near our store, one of our staff will deliver your order free of charge, generally within 1-2 business days.
Available for the following postcodes: 6006, 6050, 6051, 6052, 6053, 6059, 6060, 6062.

Standard: $6.50 or Free
Generally will arrive in 2-8 business days once shipped.
Standard shipping is free for all orders above $150.
Standard shipping is free for our members.

Express: $14.50
Generally will arrive in 1-4 business days once shipped.

We recommend choosing express shipping or local delivery (if available) for heat sensitive products such as polymer clay during hot weather.

We are not responsible for any loss or damage after your order has been dispatched for delivery.

 

 

Returns & Exchanges

We do not offer refunds or exchanges for change of mind.

If you believe your product is faulty, not fit for purpose, or doesn't match our description, you must notify us within 30 days of purchase.

For valid claims, remedies will be provided in accordance with Australian Consumer Law.

Proof of purchase is required for all returns, exchanges, or refunds. Please ensure you keep your receipt or order confirmation.