As a small studio, our instructors' time and materials are committed well in advance of each session, and filling a cancelled spot on short notice is rarely possible, so we appreciate as much notice as you can give.

Your options will depend on how much notice you provide to us. Refund amounts are calculated as a percentage of your original booking cost.

Single session booking

Cancellations

• 3 days or less (or no show): No refunds available
• 4–10 days notice: 50% store credit
• 11–20 days notice: 75% store credit
• 21+ days notice: 100% store credit

Rescheduling

• 10 days or less: No rescheduling available
• 11+ days notice: Reschedule for free

Multi session booking

Cancellations

• 10 days or less (or no show): No refunds available
• 11–20 days notice: 50% store credit
• 21–30 days notice: 75% store credit
• 31+ days notice: 100% store credit

Rescheduling

• 20 days or less: No rescheduling available
• 21+ days notice: Reschedule for free

A few things to keep in mind

• Notice is calculated in calendar days before the start of your first scheduled session. Cancellation or reschedule requests must be submitted by email to hello@thesunshinelane.com
• In the rare event we need to cancel the session, you will be offered the option to reschedule (at no cost) to another date or to receive a full refund. If the session is cancelled due to circumstances out of our control (extreme weather, government restrictions, etc.) refunds will be provided as a store credit, otherwise refunds will be provided to the original payment method.
• Refunds that are issued as store credit are valid for 12 months from issuance. Store credits can only be used towards our workshops, events or classes.
• Rescheduling is subject to availability of future dates.
• You can only reschedule your booking once free of charge (if within the
  applicable notice period). Additional reschedules incur a 50% fee of your original booking cost.
• If you cancel a booking that has previously been rescheduled, your notice period will be calculated from the earlier of your original or rescheduled session date.
• Rescheduling or cancelling a multi session booking refers to the whole booking not individual sessions. We do not offer make-up classes for individual missed sessions, as our instructors prepare for a set number of participants each week.

Items that are left with us to be completed (e.g. firing ceramics) or for you to return later to finish yourself or to collect are subject to this policy. Due to limited storage space, we can not hold your items indefinitely.

All items must be collected within 6 weeks unless otherwise specified.

• If we are finishing your piece (e.g. firing), the 6 weeks starts from when the piece has been finished and is ready for collection.
• If you are returning to finish or collect your piece, the 6 weeks starts from the day you leave it with us.

For pieces that we are finishing, we will notify you via email when they are ready for collection. We are not responsible if the incorrect contact details were provided or if you did not receive the email (e.g. went to spam). If you don’t hear from us within the expected timeframe, please contact us.

If your items are not collected within the 6 week period, we cannot guarantee it will be available after this timeframe. We may donate, sell, or dispose of the item, and if this occurs, you will not receive a refund.

No, we do not offer private events and we do not hire our space out.

If you would like to reserve a table for a drop-in session, please send us an email at hello@thesunshinelane.com (maximum 8 participants)

Unfortunately, we do not allow food in our space but you are more than welcome to bring drinks (non-alcoholic).

We do have coffee, tea and water available as well.

No, you do not need to make a booking. Come in anytime we're open and get crafty!

We are open Wednesdays-Sundays, 10am-4pm.

If you would like to reserve a table for a drop-in session, please send us an email at hello@thesunshinelane.com (maximum 8 participants)

If you would like to reserve a table, we can accept a maximum of 8 participants. A payment of $10 per person is required to secure your reservation.

All bookings are allocated a 2 hour session. We will hold your table for up to 15 minutes.

Any reservations cancelled with less than 48 hours notice or no shows will receive no refund on your booking fee ($10 per person).

To reserve a table, please contact us at hello@thesunshinelane.com or send us a DM on Facebook or Instagram.